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Unable to update Versa Lite

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I am not able to use my fitbit versa lite after reset, it's been 7 days, system was aking for firmware update I had given permission after that it keep downloading upto 101%after that get disconnect automatically. Even not able to find service centre in MUMBAI. Kindly help where to go

 

Moderator edit: updated subject for clarity and label

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Hi @Ashishtiwari95. Welcome to the Community Forums.

Thanks for letting me know that your Versa Lite isn't completing the firmware update. While currently there isn't a physical service center in Mumbai, I'll help you with this matter. Since you mentioned to have tried the reset process, please give a try to the following steps:

  1. Remove your Versa Lite and any other device from the Bluetooth settings.
  2. Go to your phone settings and tap on Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen, tap on force stop and reboot your phone.
  4. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  5. Choose your Versa Lite, tap on replace and follow the onscreen instructions.
  6. Make sure to leave your watch plugged in during the whole process so the firmware can be completed.

I'll be around, keep me posted.

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Hi @LizzyFitbit  I'm also facing the problem as @Ashishtiwari95  with my versa lite.

I have tried all the steps that you have mentioned in your reply to @Ashishtiwari95 but none of them are working.

Please suggest me something other than the above steps.

I'm from Goa, India.

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Welcome on board, @iamsohailladji. It's great to see you here and I'm sorry for the delayed response.

Thanks for taking the time to try the steps suggested above, as well for sharing the outcome. Since your Versa Lite is still unable to update, could you please provide me with your phone's model and OS version? Is the Fitbit app update to the latest version? Also, what error message is displayed on the Fitbit app during the process?

In the meantime, please give a try to the steps described in this help article under Ionic & Versa series > Update failed over Bluetooth.

I'll look forward to your response.

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