Unclock Fitbit Versa without phone

[Tiareid]

How do you unlock fit bit versa when you got rid of your old phone? Have looked all over the app cant seem to find anything that is working.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tiareid. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your concern about unlocking your Fitbit Versa. Since you're unable to unlock your device with your phone, I recommend doing a factory reset. Please note that you will need to reinstall any apps on your device after the reset, and if you couldn’t sync the device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, you can set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around.