Under-Warranty Replacement

[JollyPanda]

I bought a brand new Versa 3 about 4 or 5 months ago to replace a broken Versa 2, but unfortunately the Versa 3 went wrong last week. I contacted Fitbit and they quickly established it was still under warranty and they would send a replacement. I couldn't believe it when I received a "non reply" email (so I couldn't query it with them!) that they were only replacing it with a refurb rather than a new watch! I have just received said refurb but there is nothing enclosed to tell me what the warranty is. Is there a warranty? Is it the same as a new watch would have? I think this is awful customer service!

[LZeeW]

@JollyPanda   Here is a link to Fitbit's Warranty policy.  It is acceptable for Fitbit to send you a refurbished model.  The Versa 3 is a discontinued model, so I suspect that it only has refurbished devices available for warranty replacement.  The way I understand the policy, your replacement is warrantied from the date you bought the original Versa 3.  Please read the policy completely.   

[Odyssey13]

Hi @JollyPanda  a refurb is sent when a new item is not available. Any replacement wouldn't have the same one (or two year) warranty as the one you purchased originally. There is information in this article about the warranty - click to read.