Can't unlock my Versa 3 with my phone

[BobbyD33]

I am totally stuck.  Cant access the watch.  Disconnected from phone 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BobbyD33. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that you cannot unlock your Versa 3. I understand your concern, I will do my best to help you with this!

Since your Versa 3 is no longer connected to your phone, I'd recommend performing a factory reset. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Versa 3 and then, proceed with the steps below in the order listed: 

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

You can now setup your Versa 3 once again by following the steps provided in this help article.