Unresponsive Fitbit Versa

[Vee0319]

I usually overcharge my Fitbit versa and usually it takes 4-5days before the battery run out but I notice my Fitbit battery drain fast. Then I left it on the charger for overnight and my Fitbit died when I take it out to the charger. I tried to charge it again, it heat but won’t open. I tried pressing for long time still not working! I’m sad because my Fitbit versa is just 1year old

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @Vee0319, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Vee0319]

Thank you for a quick response truly appreciated, my Fitbit versa completely unresponsive. It does not blink or whatever but if I tried to charged it again it just heat up.

[RicardoFitbit]

You’re welcome @Vee0319, your reply is also appreciated. 

I’m sorry to know that you’re still experiencing difficulties with your device despite trying the troubleshooting steps from my previous post. That being said, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[Atomic77]

Please note that the Versa has been since replaced by the Versa 2 and now the Versa 3 so the original Versa probably won't have as much support as the others.