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Unresponsive Versa

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‎05-02-2020 13:58 - last edited on ‎05-03-2020 19:56 by Fitbit Moderator

‎05-02-2020 13:58 - last edited on ‎05-03-2020 19:56 by Fitbit Moderator

After the versa firmware updated on my versa two days ago, my touch screen started malfunctioning, shuffling through the settings. Last night the battery died, I charged it, and woke up to permanent black screen. Tried restart to no avail. It's dead. 

 

Moderator edit: Subject for clarity 

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‎05-03-2020 19:32

‎05-03-2020 19:32

Hi @Jgonzales, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for troubleshooting your device before posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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‎05-04-2020 00:41

In response to RicardoFitbit

‎05-04-2020 00:41

I have this exact problem and have tried several remedies including cleaning, replacing the charger in a different USB port, holding different sequences of buttons down to restart it etc and it still remains dead.

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