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Unresponsive Versa

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‎08-11-2020 09:27 - last edited on ‎08-12-2020 19:30 by Fitbit Moderator

‎08-11-2020 09:27 - last edited on ‎08-12-2020 19:30 by Fitbit Moderator

I charged it oveenite, normal, warm to the touch but it wont6 turn on. I've pressed the left and bottom.right buttons, also held for.3.minutea as suggested here, then pressed all 3 buttons for factory reset but no light on the back and no vibration.  I've cleaned the contacts on both the watch and the charger and nothing. Any suggestions?

 

Moderator Edit: Clarified subject

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‎08-12-2020 19:23

‎08-12-2020 19:23

Hi @Wthfb, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

I'll be here if further assistance is needed.

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