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Unresponsive device

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‎12-16-2019 03:46 - last edited on ‎12-17-2019 11:11 by Fitbit Moderator

‎12-16-2019 03:46 - last edited on ‎12-17-2019 11:11 by Fitbit Moderator

My Fitbit randomly shut off today. When i got home it was on for just a little bit, but then it randomly shut off. I thought it might be dead, so I put it on the charger for a couple of hours. I’ve tried to hold down the buttons until it turns on and nothing happens. 

can someone please help? 🤞🏼

 

Moderator edit: Subject for clarity 

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‎12-17-2019 11:10

‎12-17-2019 11:10

Hello @Makennaj28, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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