Update broke my fitbit versa

[Seade23]

I had the update alert on my app this morning and it wouldn’t sync until I updated it which I did eventually after many restarts of fitbit app and phone it updated.  When it updated it got stuck on home screen and when I scrolled left right up or down the calculator appeared so then I couldn’t even put in the four digit reset code.  I looked up how to factory reset and as I couldn’t access any other screen other than the calculator I had to do the three button reset.  I did this and then it suddenly turned off and now will not turn back on despite the fact that I know battery is at 99%.  Please can someone help.  It is out of warranty btw.

[jcar405702]

Same issue with factory issue! i accidentally hit the factory reset button on Sunday & watch does not work! I went through the chat room to get a service tech & spent 3 hours on line & still nothing! I was told, we had to re-install all software but after 3 hrs, was told, watch was no good! I was told, the factory reset button is only a last resort. i said, it was by accident. I said back, if you don't want a user to use it then don't have it available. 

After 3 hours of frustration, i said, the watch was not even 6 months old! I got it for an Xmas gift last year. i was told, i qualify for a replacement. i said, should i mail back my watch for you to find the issue, was told, no. This tells me, Fitbit is aware of an issue with the factory reset & will not admit to it. Easier to replace than admit there is a flaw in their hardware or software design. 

My suggestion is to keep complaining because my guess, we are not the only people having the same issue. Good Luck!

[Seade23]

Yeah unfortunately mine is out of warranty and I checked lots of other posts whose fitbits were out of warranty and that unfortunately is it for me, so have decided to come away from fitbit now and gone for a garmin! Sadly too many glitches with Fitbit which is surprising cos they aren’t some unknown company.

Sent from my iPad