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Update on iPhone cause notifications to stop

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‎10-24-2019 13:03

‎10-24-2019 13:03

I know I have been reading a lot about this, but I’m not sure if anyone’s issue has been resolved. Mine has not and I’m wondering if I’m doing something wrong?

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‎10-24-2019 13:11

‎10-24-2019 13:11

There has been a banner Notice at the top of this page until a few minutes ago mentioning this problem but it is now gone so, apparently, it has now been fixed.

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‎10-24-2019 13:11

‎10-24-2019 13:11

Hi @Maur5 , if you updated your iPhone to iOS 13, see the warning at the top of the Customer Support site, this explains a lot. Regards kuzibri.

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‎10-24-2019 13:17

In response to SunsetRunner

‎10-24-2019 13:17

I still see it. 🤷🏼‍:female_sign:
I uploaded Fitbit upgrade and that didn’t help either. Ty though. 

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‎10-24-2019 13:38

In response to Maur5

‎10-24-2019 13:38

Just wait untill Fitbit solved this issue, I know that's easy to say when you have an Android Phone in which all is working fine. but all in all Fitbit was primarily developed for Android and after that supported iOS. This time it's not the fault of Fitbit, but of Apple itself, who did not notify Fitbit that the new upgrade treats notifications different than before. Hope this helps, regards kuzibri 

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‎10-24-2019 16:24

In response to SunsetRunner

‎10-24-2019 16:24

Thank you.

I didn’t realize that Fitbit was for Android originally. I have to say the Fitbit support team has answered my emails quickly and tried to help me. 

Hopefully they fix this soon. 
Thanks again for this info. 

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‎10-24-2019 16:34

In response to Maur5

‎10-24-2019 16:34

You're very welcome, that's why I'm around, to help users like you with problems they have. Regards kuzibri

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