help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Updated

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2018 09:45

‎12-22-2018 09:45

So updated last night, lots of problems syncing etc, sketchy heart rate monitoring so turned off versa came back up and appeared to sync then screen went black and the watch got very hot. Now will not turn on or charge dead as a doornail. No support till Monday

Best Answer
0 Votes
2 REPLIES 2

‎12-22-2018 10:07

‎12-22-2018 10:07

Where are you located? Looks to me like chat and phone support are available right now. https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Best Answer
0 Votes

‎12-22-2018 12:30

In response to MarkMM

‎12-22-2018 12:30

The UK watch is now dead doesn't respond to anything 😞

Best Answer
0 Votes