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Upgrading problem

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‎10-09-2018 03:24

‎10-09-2018 03:24

I have been using a garmin vivofit for the past few years. I have just purchased a Fitbit Versa to replace it (Yay!). Unfortunately I can't get into the Fitbit app because it says I have a fitbit on my email. I have tried to deactivate my fitbit account to start again. Any advice would be gratefully accepted.

 

Thanks 🙂

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‎10-09-2018 03:47

‎10-09-2018 03:47

Do you have an old Fitbit account? If you do, log into it and you can set up your tracker on that account. If you want to set up a new account you will need to use a different email address. If you really want to delete the old account and start afresh you will need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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