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Used versa - unable to unlock

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‎05-04-2019 03:41

‎05-04-2019 03:41

Hi there,

 

Odd question. I bought a used Fitbit Versa on Ebay.

 

The seller forgot to factory reset it but sent me the code. When I've gone to pop the code in it now states "Unlock from phone" which I obviously don't have.

 

I have tried to factory reset but I don't know if I'm doing it wrong or something.

 

Kind of disappointed really but hoping someone can help me here 😞

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‎05-04-2019 10:10

‎05-04-2019 10:10

If they only had the wallet locked you could swipe over to settings, about, factory reset.

However you probably need to do the hardware routine. 

 

The steps and timing are important. 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

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