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Vera 2 wont Pair, side button not working and screen freezing

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‎10-03-2020 05:24

‎10-03-2020 05:24

I've had my Fitbit Vera 2 since June and I've been enjoying it. However, my side button no longer works, my screen doesn't let me tap and move. Although I have the app, my Bluetooth is on and its recognised o  my android it won't pair with my phone as it says there isn't a supported app? Any ideas? 

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‎10-03-2020 08:34

‎10-03-2020 08:34

When I try to connect my Fitbit to my phone it says an app is needed to use that devise. I'm not sure if the problem is with Android or Fitbit though

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‎10-03-2020 16:17

In response to Sun1079

‎10-03-2020 16:17

Hi @Sun1079 you do not connect the tracker to the phone but setup the tracker to your Fitbit account by using the Fitbit app. 

 

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