help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 Alexa issues with Ace account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2020 11:38

‎06-03-2020 11:38

I have the versa 2 and yesterday I purchased my son the ace 2. We have set his account up today on my phone as he doesn’t own his own device. Every time I switch to his view to sync his Fitbit it logs me out of Amazon Alexa on parent view. I use Alexa a lot and it’s really annoying having to keep logging in. Is there anyway to stop it doing this please? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-01-2021 06:46

‎02-01-2021 06:46

I have the same exact issue.  I recently added my son's Ace to my account and every time I switch out of it, I had to re-log into Alexa and I get like the intro/information screens on items like Sleep Score, etc.  I think it makes me resync the Weather app too.  It is kind of cumbersome.

Best Answer
0 Votes