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Versa 2 Alexa not working

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‎09-25-2020 00:25 - last edited on ‎09-27-2020 13:20 by Fitbit Moderator

‎09-25-2020 00:25 - last edited on ‎09-27-2020 13:20 by Fitbit Moderator

I'm back again on my second watch. Where the voice text / alexa has stopped working yet again....  tried everything  including restart and checking the alexa app  and text app  nothing fixed it.   The mic won't pick anything up and I was using it just the other day 

 

Moderator Edit: Clarified subject

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‎09-27-2020 13:20

‎09-27-2020 13:20

Hi @N4t3, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. I was informed by our Social Support team that they already escalated your concern to our Customer Support team for them to further assist you. That being said, I recommend you to keep an eye on your email inbox because they'll be in touch with you soon.

 

I'll be around if you need anything else. 

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