help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 - Button is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2024 08:04 - last edited on ‎10-19-2024 08:49 by Fitbit Moderator

‎10-17-2024 08:04 - last edited on ‎10-19-2024 08:49 by Fitbit Moderator

Since recent update in Sept: touch button on side stopped working.  Face is also stuck on Log in to Spotify from Fitbit app. I don't have Spotify acct...

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-19-2024 09:02 - edited ‎10-19-2024 09:03

‎10-19-2024 09:02 - edited ‎10-19-2024 09:03

Hi there @Gigijen! Welcome to the Fitbit Community! It's great to have you here!

Thanks for informing us about this situation. Have you tried to clean the button? You can try to clean it with a toothpick carefully and then trying to hold the button a little longer than 10 seconds.  

You can try to sync your device with the Fitbit app too and change the clock face.

Best Answer
0 Votes