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Versa 2: Data not cleared Sync and try again message

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‎02-03-2021 12:53 - last edited on ‎02-03-2021 14:56 by Fitbit Moderator

‎02-03-2021 12:53 - last edited on ‎02-03-2021 14:56 by Fitbit Moderator

MY versa 2 shows x data not cleared. NO matter what i do it wouldn't clear.

 

Moderator Edit: Clarified subject

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‎02-03-2021 14:56

‎02-03-2021 14:56

Hi @rondes123, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa 2 is showing the error message described in your post is because the firmware update procedure wasn't successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

 

I'll be here if further assistance is needed.

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‎02-03-2021 14:56

‎02-03-2021 14:56

Hi @rondes123, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa 2 is showing the error message described in your post is because the firmware update procedure wasn't successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

 

I'll be here if further assistance is needed.

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