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Versa 2- Data not cleared

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‎04-23-2023 08:41 - last edited on ‎04-23-2023 12:50 by Fitbit Moderator

‎04-23-2023 08:41 - last edited on ‎04-23-2023 12:50 by Fitbit Moderator

16822642751503738660252454472644.jpg

 I cant do anything om my watch. This is all the watch will show and it will not sync. 

Moderator edit:  updated subject for clarity

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‎04-23-2023 12:52

‎04-23-2023 12:52

 

@KristineSira , A warm welcome to the Community! Thank you for your message and picture attached. 

 

Please follow these steps, some of which you have already done, but the order is important:

 

  • Restart the Versa 2.
  • Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the watch. (Forget, ignore or unpair device depending on the phone OS version)
  • Turn off Bluetooth and restart your phone. (switch off and on again).
  • When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the Versa 2 from here.
  • Go on the app. From here, try setting up the watch as a new device.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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