Versa 2 GPS doesn't connect

[Beatak]

Hi. I had some problem with bluetooth to connect my Versa 2.  It fixed when I did a  factory reset. But also I have a problem for few weeks with GPS connection through my phone which was working perfectly when I was going for a run or walk. Now  the only way when its working is when I have the Fitbit app open on my phone and refresh every couple of  minutes.

[EdsonFitbit]

Welcome to the Fitbit Community, @Beatak.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I noticed that you've been in touch with Customer Support. If after following their instructions you are still experiencing difficulties, please let them know in order to get further assistance. Our team will do their best to provide a high level of support.

See you around.

[Beatak]

Hi,

I still have trouble with my Versa 2. Walking and Running it's not acure
anymore and i have to refresh the Fitbit app on my phone all the time which
is very frustrating.


Best regards Beata

[EdsonFitbit]

Thanks for the update, @Beatak.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Feel free to contact us at any time.