Hi, I am here to share my horrible experience. My Versa 2 has stopped working once again. With the HR stopped recording which also effects the sleep tracking. I effectively have a watch that tells me the time & counts my steps. This is my 3rd experience of my Fitbit device not working. I have tried all the remedies online & advised by Fitbit. Nothing works. I have paid a significant price for the product, why does it also breakdown? I was given a replacement last time & now I am requesting another replacement. It is EXTREMLY difficult to get help. You can’t even email any longer. These forums & community pages are like jumping through hoops. We would appreciate a live chat or just an email address to help us with our issues that aren’t our fault! Please can you assist me with getting my replacement & my watch is in warranty. Thanks.
Moderator Edit: Clarified subject.
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