I somehow managed to get someone on chat and this is how it went....
10:32:24 System: Thanks for waiting. Please provide as many details as you can so we can get you back on track.
10:32:28 Agent: Michael Bryan M.: Hi! My name is Michael, how can I assist you today?
10:33:21 Angela K.: Hi Michael. I chatted with someone a week ago today about my Heart rate being inaccurate on my Versa 2. We ran through all the troubleshooting i had done and he said he was unable to help me and that I would receive an email from higher up
10:33:27 Angela K.: i have yet to receive an email
10:33:33 Angela K.: and am wondering when I can expect to hear back
10:33:41 Angela K.: as my versa 2 is useless without a proper heart rate
10:34:23 Agent: Michael Bryan M.: Thank you for letting us know. I'll be glad to assist you with your concern about your Versa 2 having issue with the heart rate.
10:34:28 Agent: Michael Bryan M.: For documentation purposes, can you please confirm your country of residence?
10:34:37 Angela K.: Yes, The United States
10:34:45 Agent: Michael Bryan M.: Thank you.
10:34:52 Agent: Michael Bryan M.: Please allow me a minute to review your previous conversation.
10:35:00 Angela K.: thank you very much i appreciate your time and help
10:36:33 Agent: Michael Bryan M.: You're welcome.
10:38:39 Agent: Michael Bryan M.: Hi Angela, I appreciate your patience.
10:39:09 Agent: Michael Bryan M.: Upon checking on your case, I can see that your case is being handled by our team.
10:39:34 Agent: Michael Bryan M.: I'll be posting follow up for you so they can get back to you via email.
10:39:59 Angela K.: When should i expect to get the email?
10:40:31 Angela K.: i know I'm only one person but this is so important to me i can't afford to buy a different watch and I heavily rely on my fitbit
10:40:57 Agent: Michael Bryan M.: I can't promise an exact time however, rest assured that you'll get a response as soon as possible.
10:41:06 Agent: Michael Bryan M.: I understand that.
10:42:04 Angela K.: I know you personally can't do anything but honestly I feel like i'm just being tossed aside and placated by being told i'm going to get an email.
10:43:18 Agent: Michael Bryan M.: I totally understand how are you feeling about this matter. I assure you that I've posted a follow up for you so that you can get a response as soon as possible.
10:44:28 Angela K.: okay thank you. I am going to just assume I won't be hearing back from Fitbit. This heart rate inaccuracy seems like a major problem as I keep reading and hearing about it from other people. I'm really disappointed.
10:44:32 Angela K.: thank you for trying
10:44:36 Angela K.: have a nice day
10:45:14 Agent: Michael Bryan M.: I apologize for the inconvenience.
10:45:21 Agent: Michael Bryan M.: By the way, you will receive a survey after this chat. Any feedback you’d like to provide is highly appreciated.
10:45:21 Agent: Michael Bryan M.: Will there be anything else I can help you with?
10:46:33 Angela K.: no that
10:46:36 Angela K.: is all
10:46:40 Angela K.: have a good day
10:46:45 System: The chat is ended.
10:46:46 System: Angela K. left the chat.
I will update if I ever hear from Fitbit but I think I might see a pig fly before that happens.
