Versa 2 Inaccurate Distance Tracking

[Clematis1]

I usually walk 4 mph but my versa 2 is telling me that it's taking almost 30 minutes to walk a mile. So I've done 20000 steps and it says I've done 6 miles but that has taken me almost 4 hours something is wrong .... but what? 

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @Clematis1, it's great to see you around in the Community.

Thank you for sharing this information. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then restart your device.

Fitbit devices use a 3-axis accelerometer to track movement. Our finely-tuned algorithm interprets the data from the accelerometer to provide a step count. When you sync your device, your step count appears in the Fitbit app. 

They calculate distance based on the device’s accelerometer data and stride length setting. Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances. When you sync your device, our algorithm interprets the data from the device, and you see the distance traveled in the Fitbit app.

Also check these articles, How do I add, edit or delete Fitbit data and activities?, How do I track my activity with my Fitbit device? and How does my Fitbit device calculate my daily activity?.

[Clematis1]

I did a reset and switched everything  off checked my stride length and reset it as it was wrong. Did another full reset turning off and on Bluetooth and it seems to be working fine now. 

[LucioFitbit]

Hi there @Clematis1, it's good to have you in the Community.

I'm happy you are back on track and got this solved. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.