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Versa 2: Logo on screen - Feedback about my experience

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‎02-08-2021 11:17 - last edited on ‎02-08-2021 16:48 by Fitbit Moderator

‎02-08-2021 11:17 - last edited on ‎02-08-2021 16:48 by Fitbit Moderator

I bought my Versa 2 in January 2020 and then on February 3 the screen went to the logo and it will not reboot. Occasionally my clock face appears but it will not allow me to swipe over to start an exercise or use my apps, and then it literally drains my battery in hours. I called customer service and even though the receipt shows I purchased the item almost a exactly a year ago the best they offer is 35% off of a new product. I have been a Fitbit fan for years. Very disappointed with customer service

 

Moderator Edit: Clarified subject

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‎02-08-2021 16:48 - last edited on ‎03-13-2025 09:39 by Fitbit Moderator

‎02-08-2021 16:48 - last edited on ‎03-13-2025 09:39 by Fitbit Moderator

Hi @Heresflynn, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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‎02-08-2021 16:48 - last edited on ‎03-13-2025 09:39 by Fitbit Moderator

‎02-08-2021 16:48 - last edited on ‎03-13-2025 09:39 by Fitbit Moderator

Hi @Heresflynn, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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