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Versa 2 Not Charging

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‎01-29-2023 11:12 - last edited on ‎01-30-2023 08:03 by Moderator Alum

‎01-29-2023 11:12 - last edited on ‎01-30-2023 08:03 by Moderator Alum

My new Versa 2 died and now won't charge!

 

Moderator Edit: Clarified subject

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‎01-30-2023 08:04 - last edited on ‎10-11-2024 08:03 by Fitbit Moderator

‎01-30-2023 08:04 - last edited on ‎10-11-2024 08:03 by Fitbit Moderator

Hi there @Jackie1973. Welcome to Community Forums.

I appreciate the comments and troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device.

Also check these articles, Can I extend my Fitbit device's battery life? and Why isn't my Fitbit device's battery charging?.

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