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Versa 2 Sleep Score Not Working

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‎01-15-2023 06:26 - last edited on ‎01-22-2023 17:50 by Moderator Alum

‎01-15-2023 06:26 - last edited on ‎01-22-2023 17:50 by Moderator Alum

Anyone else having an issue with new phones not giving sleep scores? I updated the app, logged out and back in, and force stopped the app. Still won't work. Suggestions?

 

Moderator Edit: Clarified subject

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‎01-22-2023 17:51 - last edited on ‎10-11-2024 08:35 by Fitbit Moderator

‎01-22-2023 17:51 - last edited on ‎10-11-2024 08:35 by Fitbit Moderator

Hi there @Renored. Welcome to Community Forums.

I appreciate the troubleshooting steps performed and understand how you feel about this situation. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, you can follow these steps to restart your device.

Then unpair the device from your Fitbit account and from the bluetooth settings on all devices, and then pair it by following these instructions. Some users find it useful to refresh the performance.

Also check these articles, How do I track my sleep with my Fitbit device?, How do I track heart rate with my Fitbit device? and What factors can affect my heart rate reading on my Fitbit device?.

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