Versa 2 Smart Wake not working

[KimHendrick28]

Recently the Auto (motion) smart wake function has stopped working on my versa 2. It will only wake manually.

I am also having reoccurring issues with the heart rate monitor, a ticket was raised and I tried everything that was recommended, it worked for a while and now it is gone again, the heart rate green light is flashing but no heart rate is displayed.

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Smart wake setting is on the watch,

 Swipe left, Settings, Screen Wake and set Auto

also

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Set Quick view on

For heart rate

Swipe up on the watch, to get into the Today app

scroll to heart rate and check it has a value, you must be wearing the watch for a while for it to register.

This will verify if the watch is working properly.