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Versa 2 and Spotify won't connect

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‎12-26-2019 19:53 - last edited on ‎12-27-2019 12:04 by Fitbit Moderator

‎12-26-2019 19:53 - last edited on ‎12-27-2019 12:04 by Fitbit Moderator

I can’t connect to Spotify via FitBit app. I have a family premium account where my husband is the plan owner and I’m a user on the account. I can log in via Spotify app on phone but when going through FitBit it says my account doesn’t exist? Anyone been through this? 

 

 

Moderator edit: updated subject for clarity

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‎12-27-2019 12:05 - edited ‎05-23-2025 09:49

‎12-27-2019 12:05 - edited ‎05-23-2025 09:49

Hi there @Lailareinlee, welcome to the Community Forums.

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-27-2019 12:05 - edited ‎05-23-2025 09:49

‎12-27-2019 12:05 - edited ‎05-23-2025 09:49

Hi there @Lailareinlee, welcome to the Community Forums.

We're aware of an issue where you sign in to your Spotify Premium account in the Fitbit app and soon after it reverts you back to the free version. 

Please try steps in this article: How do I control music playing on spotify? 

If you continue experiencing this issue, our teams are aware of the problem and we'll continue to monitor the situation. We may not be able to provide an immediate solution, but we'll keep our team informed of the impact to you and other customers. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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