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Versa 2 automatically disconnecting from bluetooth earbuds

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‎12-18-2019 23:58

‎12-18-2019 23:58

Hi,

I just got my versa 2 and I've been trying to set it up, and every time I connect to my earbuds (Soundpeats TruEngine 2) it automatically disconnects and my earbuds go back into pairing mode.

Nothing around is bluetooth enabled, so there shouldn't be an issue of anything trying to take priority over the versa 2.

Any Ideas on how to fix this? or is my versa just not compatible with these earbuds?

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‎12-24-2019 14:49

‎12-24-2019 14:49

@Skrypzak Welcome to the Fitbit Community. Sorry for the delayed response.

 

Congratulations for getting your new Fitbit Versa 2. I'm sorry to hear that you are having difficulties to connect your earbuds.

 

Thanks for letting us know about this issue. Our team is aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

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