Versa 2 battery draining quickly

[Alison1977]

Over the past few days my Fitbit versa 2 isn't holding a charge, I'm charging it in the morning and by the evening it's nearly completely drained. I've tried cleaning the charge points on the charger and the watch itself and doing a reset but nothing is working. 

Moderator Edit: Clarified subject

[Brokefang_no1]

I am having the opposite problem. My versa 2 has been on the charger for over 24 hrs & it will not fully charge. Plus the time is wrong, off by 11 hrs, & syncing it doesn't fix the time. 

[Guy_]

Hi @Alison1977 - sudden rapid drain is usually related to internal watch damage, such as water intrusion, or a non functioning element of software which normally coincides with a firmware or App update or some setting change.

If you tried a watch restart [hold the button for at least 10 seconds till it vibrates and the logo appears] and this didn't help try turning off the phone's Bluetooth for the day.

If it gets hot while charging stop immediately as the watch is severely damaged.

You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support and they can help with a factory reset, though if it is a watch fault it may not help.

If it's under warranty and not working it can be replaced.

[Guy_]

Hi @Brokefang_no1 - if the watch is working but not syncing with the phone then it can't set the time, and you need to address this issue first.

Try restarting the watch by hold the button for at least 10 seconds till it vibrates and the logo appears.

On the phone Fitbit App, logout and swipe off the active face, and in Android clear the storage cache and force stop it, then restart the phone.

Make sure any other Bluetooth devices are off and login to the Fitbit App and wait for any pair, link and Fixit prompts, then pull down on the phone display to get it to sync.

If this doesn't work remove the device from the phone's Bluetooth and try the process again.

See also Why won't my Fitbit device sync? 

Syncing will resolve the time alignment problem but it may still be on a different time zone, so in the Fitbit App click profile photo and App settings and turnoff automatic time zone and location, and set the correct time zone manually, then sync a few times.

For more assistance you can still chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support