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Versa 2 battery is draining quickly

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‎01-21-2021 00:53 - last edited on ‎01-21-2021 04:35 by Fitbit Moderator

‎01-21-2021 00:53 - last edited on ‎01-21-2021 04:35 by Fitbit Moderator

Hello 

 

My Fitbit versa 2 battery drains within a day. I have tried checking settings such as GPS, always on, standard face etc. 

 

What I want to know is there a way I can check the serial number to see if it still under warranty. I believe I have had it just under one year. 

 

I have two follow up questions:

1. If it is under warranty what do I need to do next. 

2. If it isn't under warranty is it possible to replace the battery?

 

Thanks.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-21-2021 04:50

‎01-21-2021 04:50

Seems like this is a common issue.

Probably best to inform Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎01-21-2021 04:58 - edited ‎10-20-2023 15:19

In response to Guy_

‎01-21-2021 04:58 - edited ‎10-20-2023 15:19

Hi there @CrantockJude, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options and respond both of your inquiries. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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