Versa 2 battery issues

[Horsley]

I have a 5 month old Versa 2 that has worked great until a week ago when I tried to charge it.  The watch was so hot after a few minutes.  I called customer support three days ago and they were going to send me an email to tell me how to resolve my issue.  I received the email and all it says is that they will send me a replacement band.  That’s not the problem.  Do I need a new battery? Please help! 


Moderator Edit: Clarified subject

[Guy_]

Hi @Horsley - you need a new watch, it is damaged and draining the battery or shorting inside, so your replacement will fix that.

In the meantime don't use it.

Incidentally watches aren't repaired anyway.

[MarreFitbit]

Hi there, @Horsley. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. We're here to help! 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. 

As @Guy_ has pointed out, your Versa 2 is damaged and that is why a replacement was offered to you since we as Fitbit do not do it or suggest to replace the battery as that could permanently damage your watch. The battery on Fitbit devices are not replaceable nor interchanged. 

Before doing something to your Fitbit device, please review the section Availability or repair facilities/spare parts  and Exclusions and Limitations from this article fitbit.com/legal/returns-and-warranty.