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Versa 2 battery problem after firmware update

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‎04-02-2020 05:44 - last edited on ‎05-20-2021 10:47 by Moderator Alum

‎04-02-2020 05:44 - last edited on ‎05-20-2021 10:47 by Moderator Alum

I purchased mine like 2 weeks back and everything as smooth. Last week did a firmware update. After that the battery life has been pathetic. I have to charge twice in a day. I already did a factory reset and uninstalled app which i dont use. And have tried everything I could to improve it. I wonder if anyone has any solution or suggestion on this problem. Or if someone else having similar issue?

 

 


Moderator edit: format

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‎04-02-2020 05:49

‎04-02-2020 05:49

Hi, @Mansi12327! That's definitely not good. Is there any other reason the battery might be draining like an always on clock face? Other than that, I would suggest getting in touch with Fitbit Support, this is not normal behavior.

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‎04-02-2020 14:48

‎04-02-2020 14:48

Hi

As you've just updated sometimes it can take the new firmware a little while to settle and that can effect the battery life for a couple of days

It happens sometimes when on phones as well 

If it persists contact support but see how it performs over the next couple of days

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‎04-03-2020 06:10

In response to MakMak

‎04-03-2020 06:10

I contacted and they asked me to run a battery test which I am going to do and see how it goes.

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‎04-29-2020 07:51

In response to Mansi12327

‎04-29-2020 07:51

They sent me a new one and its been 2 weeks no problem at all.

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‎09-24-2020 06:48

‎09-24-2020 06:48

Mine is doing the exact same thing, I did the last update and added the new Spo2 clockface

But have since changed it because that was a suggestion, I've turned off my always on and I also set the device up again but the charge isnt even lasting 24 hours?  I've had it for a year and never had an issue until now!

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