Versa 2 battery started draining after update

[KellyandPeanut]

of course they did, its always the updates. They bricked my new versa 2 fall of 2019 because of an update. Happened to hundreds if not thousands of people. I just updated the version from 2-3 months ago and days later they sent another. My battery drains fast now since I did the update. Go to the app store reviews and at the newest reviews and versions, always lots of people with syncing or brick issues. Never update software as soon as it pops up, never auto update.

It's the software updates, I don't use always on or o2. I intentionally delay updates about 3 months because there is always syncing and bricking issues when they send updates since fall of 2019.  After being a customer for almost 7 years this ruined a 4-5 month old versa 2 and I had to get a replacement. Its very common, check the play store reviews. They know all about it and don't fix antyhing.

Moderator Edit: Clarified subject and updated label & Merged Posts

[MarreFitbit]

Hi there @KellyandPeanut. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

If the battery on your Versa 2 keeps draining, please make sure to follow the tips and recommendations provided here Can I extend my Fitbit device's battery life? 

Let me know how it goes.

[UnhappyAmy]

Along with the issue of not syncing, the battery drain is shocking now.

has to be charged daily and it’s not even connected to my phone

[MarreFitbit]

Hi there @UnhappyAmy. Please make sure to follow the tips and recommendations provided here Can I extend my Fitbit device's battery life? 

Let me know if you have any questions present.

[UnhappyAmy]

I have all of those battery saving measures in place.

The battery draining only became an issue after most recent update.

Considering it hasn’t been able to  pair to my phone since last update,and therefore isn’t getting any notifications or texts from my phone, you’d think the battery would be lasting longer

[MarreFitbit]

@UnhappyAmy Thanks for the update. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[UnhappyAmy]

While I very much appreciate you trying to help, considering the hundreds of negative posts on this forum and on the fit bit app page, I am 100% positive the recent battery, and pairing, issue is due to the latest update, not my phone or my Fitbit device.

So the only way I can see it can be fixed is if the Fitbit tech geniuses fix the issues the latest update has caused for everyone