Versa 2 battery will not charge

[Xiola2081]

I realized today my watch was dead. I put it on the charger and walked away. 

Picked it up hours later strapped it to me and walked away not realizing it was still dead.

Realized hours later it was dead. 

Put it back on the charger, blue charging light is not coming on.  

Cannot hold down to reset. Completely dead

Cleaned the pins on the charger and phone.  Put it back on and stays blue for a few seconds and go red again. 

I have a second charger to troubleshoot in my desk at work...but our floor is locked due to covid and we havnt been there since 5.11. 

Please help

Moderator edit: format

[JuanJoFitbit]

Hi @Xiola2081, welcome to our Fitbit Community! I'm sorry to hear that the battery of your Versa 2 drained and it won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.