Versa 2 black screen and battery issues

[Moyer24]

My versa 2 had a los battery, and after plugging it in, the screen is now black. 

I have charged it multiple times, it sometimes gets warm. However, even holding the side button produces no results. 

Please tell me there’s a way to fix this.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Moyer24 Welcome to our Fitbit Community. Regarding the black screen and battery issues that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since you mentioned that your Fitbit device got hot when you charged it, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[JanelleJ_]

The same thing happened with my versa lite- it won’t charge or turn on at all anymore. I contacted customer support and the best they could do was offer a 35% discount on the purchase of a brand new device (still costs over $200). 

I’m very disappointed 😔 I’ve only had it for 18 months and really liked the device. Feels like a waste of money for something that doesn’t last. I thought they might replace it, exchange it for another model, or give a better credit for an upgrade.

If you’re within the 1 year warranty maybe you’ll have more luck!

[Texana]

Trying to get support from your link, the website, and on the phone for over 10 minutes without any response from any customer agent.