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Versa 2 black screen issue

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‎08-19-2021 02:12 - last edited on ‎08-19-2021 05:13 by Fitbit Moderator

‎08-19-2021 02:12 - last edited on ‎08-19-2021 05:13 by Fitbit Moderator

The versa 2 screen has turned black. It’s charged and I can see the steps in the phone app.  I tried charging it further for a long time and pushing the left button for a while, but it remains black…. Any advice?

 

 

Moderator edit: updated subject for clarity

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‎08-19-2021 05:12 - last edited on ‎02-10-2025 04:46 by Fitbit Moderator

‎08-19-2021 05:12 - last edited on ‎02-10-2025 04:46 by Fitbit Moderator

@marilin60 It's great to see you in our Fitbit Community. Regarding the black screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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