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Versa 2 black screen

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‎02-05-2024 20:17 - last edited on ‎02-06-2024 13:48 by Fitbit Moderator

‎02-05-2024 20:17 - last edited on ‎02-06-2024 13:48 by Fitbit Moderator

My Versa 2 just vibrates from black screen to blue Fitbit icon and drains my battery. I got help and it was fixed on 12/30 but it has done it again today. It was fixed again this morning but doing the same thing this evening. Any help would be greatly appreciated 

 

Moderator edit: clarified subject.

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‎02-06-2024 13:36

‎02-06-2024 13:36

Welcome to the community forums @kim772campbell 

Thank you for sharing the details regarding the situation that you are experiencing with Versa 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, let them know the steps that you already tried and keep an eye on your inbox. 

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