Versa 2 blank screen with lines across

[Portiat]

Today I woke to a black screen with lines in my Versa 3. I plugged it in to charge it but my computer didn't recognize it like usual. I can't do anything because I am unable to see the screen.

Does anyone have any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Portiat, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa 2's screen went blank with lines across, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to charge your watch prior to posting here. I'll be glad to help you.

In order to better assist you, please try the following:

1. Check in the Fitbit app if your Versa 2 is still syncing. If that is the case, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. If the above doesn't work, please restart your Versa 2 by following the steps from this help article: How do I restart my Fitbit device?

I've moved your post to Other Versa Smartwatches for organization purposes.

Let me know how it goes.

[Portiat]

Thank you for your suggestions but they didn’t work out. I paid for the
warranty when I purchased this one this time. Is there a way you can verify
my coverage?

Thank you,
Portia T

[MarreFitbit]

Hi there @Portiat, thanks for the update.

I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.