Versa 2 blank screen

[kathy000]

I had a bad experience before with one of Fitbit products but I want to give the brand a 2nd chance I purchased a Fitbit versa 2 9 months ago and this week the screen is black and doesn’t work anymore is so disappointed.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kathy000. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking your comments and sentiments in regards to our products into consideration.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps.

[kathy000]

I did restart it and changed the clock face couple of times I remove the item from the app and installed it again it didn’t work. 

[MarreFitbit]

@kathy000 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.