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Versa 2 blank screen

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‎07-05-2022 07:33 - last edited on ‎07-05-2022 07:48 by Fitbit Moderator

‎07-05-2022 07:33 - last edited on ‎07-05-2022 07:48 by Fitbit Moderator

I got my versa in January and been working fine. I had noticed in the last month or so I wasn't getting texts or calls but this morning I woke up and my watch won't do anything. It's a black screen. It's 89% charged so it's not dead. What do I do? I love this watch

 

Moderator Edit: Clarified subject

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‎07-05-2022 07:52 - edited ‎07-18-2023 10:38

‎07-05-2022 07:52 - edited ‎07-18-2023 10:38

Hi there, @Daynapooh. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the issue with the notifications persists, see Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-05-2022 07:52 - edited ‎07-18-2023 10:38

‎07-05-2022 07:52 - edited ‎07-18-2023 10:38

Hi there, @Daynapooh. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the issue with the notifications persists, see Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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