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Versa 2 blank screen

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‎07-20-2022 18:31 - last edited on ‎07-21-2022 04:31 by Fitbit Moderator

‎07-20-2022 18:31 - last edited on ‎07-21-2022 04:31 by Fitbit Moderator

Versa 2 is a blank, green screen.  Once in a while it flickers to the normal screen but that's not happening anymore.  It is a blank screen.

 

Moderator Edit: Clarified subject

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‎07-21-2022 04:32 - edited ‎11-12-2023 06:14

‎07-21-2022 04:32 - edited ‎11-12-2023 06:14

Hi there, @Jaron. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-21-2022 04:32 - edited ‎11-12-2023 06:14

‎07-21-2022 04:32 - edited ‎11-12-2023 06:14

Hi there, @Jaron. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-21-2022 10:10

In response to MarreFitbit

‎07-21-2022 10:10

Thank you. I've tried these things a few times with no luck. I still have a
blank screen. Thanks for the suggestion.
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‎07-21-2022 12:15 - edited ‎07-17-2023 03:49

In response to Jaron

‎07-21-2022 12:15 - edited ‎07-17-2023 03:49

@Jaron I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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