Versa 2 blank screen

[ER-B]

My versa 2 screen went blank 5 days ago (it was fully charged at the time) and I have tried everything suggested to get it going. I have read forums, you tubed it, pressed buttons, you name it ive done it. My app says it is disconnected but I didn't do that. I need some more suggestions please.

[Guy_]

Hi @ER-B - unfortunately from the symptoms it would seem the watch is faulty. This can happen if it got wet recently.

However things to try, if the app says it's charged and not connected, see when it last synced.

If that is 5 days ago it may now be discharged, so try charging for 30 minutes from a PC if you can.

Why? Because you can note the connection behaviour to the PC. 

If it constantly connects and disconnects the watch is uncharged or faulty or the cradle is faulty when you add the watch to it and the PC doesn't detect it.

Note also if it gets hot which is a sure sign of a permanent defect and stop immediately if it does.

[ER-B]

Thanks for the advice. As soon as I'm near a pc I will give it a go.

It did get very wet in a deluge of rain i got stuck in.

Again thanks
Edith

[MaCrisGBFitbit]

Hi @ER-B Welcome to the Fitbit Community! It's great to have you here!

@Guy_  thanks for the support.

@ER-B Thanks for letting us know about the situation with your Versa 2 screen that is blank, I'll do my best to help you. Thank you for trying to solve it before contacting me. 

Please confirm the following? 

• Could you tell us if your monitor reacts at any time? For example by connecting it to the charging cable. Does it make a good connection? Does it vibrate? 
• How long do you charge your Fitbit?
• How do you charge your Versa 2 regularly? Do you connect it to a computer or use a wall connection?
• Are the green lights on the back on?
• When you press the button for 3 seconds, does it vibrate?
• Have you cleaned your Versa 2 charging contacts recently? Confirm if you have completed the recommended steps here.  How do I clean my Fitbit device?

[ER-B]

Sadly I'm still getting nothing. PC not registering any connection
(previously it did), zero green lights and no vibration. The majority of
the time it is charged on a wall plug but every so often on the PC. I clean
all charging points every so often, usually if I've had a sweaty walk.
Im so sad to think this maybe the end as I can not afford a new fitbit (due
to physical issues [waiting on a hip replacement]i've been out if work for
over 18 months) and even if i could the versa 2 has been the best item I
have purchased. I am looking at 2nd hand ones but I people look at me,
think old lady, and try and rip me off, makes me angry.

If you have any other ideas please let me know, I'm desperate.

Thanks
Edith

[Guy_]

@ER-B - just to make doubly sure, plug the cradle into the PC, then add the watch making sure it is the right way round and it is firmly pressed in place so the pins make good contact. You should get a connection noise with the PC volume up.

To help check, play a song to make sure the PC is not in silent mode.

If the watch stopped working suddenly it is very likely a fault with it, especially if it had synced with the app and it said it had a charge at that time. So it is important to verify that it was syncing at that time.

The Versa 2 is a great watch, and you may have difficulty getting another, more recent watches don't have all the features it has, and are more expensive, so see if any friends or family can help.

[ER-B]

I'm on it but so far nothing. I will persevere as it is my only option.

Thanks so much
Edith

[MaCrisGBFitbit]

Hi @ER-B  Thank you for trying all the suggested steps.  

Thank you for sharing your comments. I understand how you feel and want to assure you that I'm doing our absolute best to find a resolution for your case.

@Guy_ thank you very much for the support. 

@ER-B Since you have tried following all the suggested steps and your Versa 2 has not responded, I recommend that you continue directly with technical support so that they can tell you how to proceed now. 

[ER-B]

I have been in touch with technical support, or sort of. I have a case ID number but after 45 minutes waiting, screen saying, "in progress"  I assumed that they will contact me when they have something to tell me.

Thanks for your help

Remaining hopeful 

Edith