Versa 2 button isn't working

[MmmKkk]

My versa 2 side button is not working very well. I push it and the face won't light up. Anyone else have this problem?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @MmmKkk. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. I'd like to let you know that sometimes this inconvenience can be resolved by performing a restart to your Versa 2. For the restart, please check: How do I restart my Fitbit device?

In addition, your post will remain open if someone else would like to provide additional insights. On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

Hope this helps. 

[MmmKkk]

I only got the one response. The button still doesn't work.

[Guy_]

Were you able to restart it with the button? If so, it confirms the button is working.

What you could try is switching to Settings on the watch and press the button to see if it blanks and again to see if it wakes.

If it does, try changing the clock face you are using if it's not a Fitbit one, in case there is a fault with it.

If you weren't able to restart it, try swipe left, Settings, About and Shutdown, wait 10 seconds then place it on the the charger to restart it.

[WilsonFitbit]

@MmmKkk Thank you for your reply. @Guy_ Nice to see you around and thanks for your input. 

@MmmKkk If you've also followed the tips suggested by @Guy_ and the inconvenience has persisted, I'd recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Penlover]

The same problem started with me yesterday 8/30/21.

[MmmKkk]

Yup, mine still doesn't work. I have to shake it to wake it up. Very annoying.

Sent from my Verizon, Samsung Galaxy smartphone
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[WilsonFitbit]

Hello @Penlover. Nice to see you around. @MmmKkk Thank you for your reply.

@Penlover Thank you for the detailed information. I was able to see that you reached out to our Support Team and they are still working on your case. Please keep an eye on your inbox since they should get back to you shortly. 

@MmmKkk I'm sorry for the inconvenience. If you haven't done so, my best recommendation is that you please contact our Support Team for further assistance. As mentioned on a post above, you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected.