Versa 2 button stopped working

[1781]

Side button doesn’t work 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @1781. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Vera 2.

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Hope that helps. 

[Blue_howler]

I have the same issue. Tried cleaning the button area, factory resetting the device. Nothing worked. And now it is stuck on the setup wallet screen. Fitbit offered a 35% discount if I buy a new device which doesn't include the newly released devices. 

My versa2 is a little over 1.5yrs and warranty doesn't cover it. I just want my device to work again.

[MarreFitbit]

Hi there, @Blue_howler. Welcome on board. Thanks for already trying to troubleshoot the issue with your Fitbit device. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.