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Versa 2 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-25-2023 20:26 - last edited on ‎04-26-2023 04:21 by Fitbit Moderator

‎04-25-2023 20:26 - last edited on ‎04-26-2023 04:21 by Fitbit Moderator

Does anyone have any solutions besides fitbits ideas to fix a side button on the versa 2???

 

This is my second replacement with the same issue, I just recieved this replacement feb. it is now out of warrenty and it was a gift. It has to be something with the model as it happned to my last one and now this one. And ive read that its a very common issue with this model. I will be calling customer support in the morning 

 

 

Moderator Edit: Clarified subject

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‎04-26-2023 04:24 - edited ‎04-26-2023 04:24

‎04-26-2023 04:24 - edited ‎04-26-2023 04:24

Hi there, @Mbee67. Thanks for the details provided in your post about the issue with your Versa 2. We‘re taking your comments and sentiments in regards to our products into consideration.

 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎04-26-2023 04:30

In response to MarreFitbit

‎04-26-2023 04:30

Im going to be calling the help centre after I go to the gym today, the
solution they provided was not in anyway helpful. I dont feel I should have
to pay for another one with a 35% off coupon when this is the same issue
they helped me with 2 months ago and replaced it. I use my fitbit on a
daily basis for panic disorder and to make sure i am being active I also
cannot afford to replace it as it was a gift. I😔 I honestly think it is
this model this is the 3rd one with the same issue. Thank you for reaching
out
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