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Versa 2 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2023 22:02 - last edited on ‎10-10-2023 14:49 by Fitbit Moderator

‎10-09-2023 22:02 - last edited on ‎10-10-2023 14:49 by Fitbit Moderator

My Fitbit Versa button won't press in anymore.

Now I can't get to the home screen. Is there a way I can restart it? Will Fitbit replace it? 

Moderator Edit: Clarified subject

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‎10-10-2023 14:51 - edited ‎10-10-2023 14:52

‎10-10-2023 14:51 - edited ‎10-10-2023 14:52

Hi there, @Fiona08. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Before considering other options, please confirm that you've tried to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Then, please try restarting your Versa 2 by following these steps.

Maria | Community Moderator, Fitbit


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‎10-11-2023 23:27

In response to MarreFitbit

‎10-11-2023 23:27

Hi.

Yes I have tried to clear out any dust near the button, but unfortunately it still won't press in at all.

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