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Versa 2 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-14-2023 15:14 - last edited on ‎10-15-2023 06:23 by Fitbit Moderator

‎10-14-2023 15:14 - last edited on ‎10-15-2023 06:23 by Fitbit Moderator

Hi, the side button on my versa 2 has stopped working and now can’t click back or restart. My versa face is now stuck on a screen regarding audio output and I can’t get back to the main clock face. Any ideas on getting the button working again or am I going to need to buy a new one . Thanks 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-15-2023 06:24

‎10-15-2023 06:24

Hi there, @MelK78. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎10-16-2023 07:42

In response to MarreFitbit

‎10-16-2023 07:42

Hi,

the side button is stuck and will no longer work, my clock face is currently stick on 'set up wallet' as I connect select the button to go back.
Is there anything that can be done to fix this.

Thanks
Mel
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‎10-19-2023 21:46

In response to MelK78

‎10-19-2023 21:46

I'm having the exact same issue. I can't restart the watch if the side button doesn't work. Did you get a resolution to this issue from Fitbit?

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‎10-20-2023 01:02

In response to Hjansky33

‎10-20-2023 01:02

Hi,

I contacted the Fitbit support team directly, it looks like it needs replacing.

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