help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 button stuck

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-31-2020 10:34 - last edited on ‎06-22-2020 18:11 by

‎05-31-2020 10:34 - last edited on ‎06-22-2020 18:11 by

I bought my versa watch approximately 7 months ago... the main button on the side of watch is completely stuck and I am unable to operate it to full capacity. It will not restart. Would this be covered the general warranty? I’m not sure how to get this resolved. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-22-2020 18:10

‎06-22-2020 18:10

Welcome to the Fitbit Community, @Preet0930.

 

I am sorry to hear your Versa 2 button is stuck. I appreciate the additional details and I am here to help. I understand your concern, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

 

You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes