Versa 2 buttons not working

[MekDabest218905]

Hi there! I have tried troubleshooting this issue via help links and YouTube but I am unable to figure out why it is not working! I only got this recently so why is this even happening.. Never been underwater with this even! I tried chatting but it is closed now.. There was a big queue. Thank you.

Moderator Edit: Clarified subject

[Odyssey13]

 Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[MekDabest218905]

Thank you, I do not see an option for an email from my end? Do you see it

[Rich_Laue]

Their use to be a form to fill out that would send an email. I see that it is gone.

[MekDabest218905]

I am still looking for help.. I have spent so much time troubleshooting

[Odyssey13]

@MekDabest218905  if you're in the USA or UK, there are numbers to call. It's best to stay in queue if you need support. Right now, all companies are stretched thin and waiting for them is the best thing to do. I've spent as long as two and a half hours on hold for Costco and half that time for Walmart. These companies are doing the best they can. If you want support, then call them is the only advice I can offer. These forums are mostly members who are users, like yourself. We have no secret powers to get you instant support. Sorry.

[MekDabest218905]

I tried getting in contact but the queue time was just ridiculously high. Is there no way to email them or something? 

[Odyssey13]

I honestly don't know. As @Rich_Laue posted, the link to email is not there. Normally when a way to contact them isn't available, that link is not there. Could be they are working with reduced staff. Why not get in queue and do a few things around the house while you wait. When I waited on Costco, I did some emails and other things.

[MarreFitbit · Accepted solution]

Hi there @MekDabest218905, welcome to the Community Forums. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Thanks for helping out here @Odyssey13 and @Rich_Laue!

I'll be around if there's any questions present.